Clean Pro 4 U Terms and Conditions

General Terms

Please read these Terms and Conditions carefully before using Clean Pro 4 U website.

By accessing the Service, you agree to these Terms. If you disagree with any part of the terms, then you do not access the Service.

Purchases

If you wish to purchase any service or product through our website you may be required to submit certain information relevant to the purchase, such as full name, address, email address and phone number.

Third party websites

Clean Pro 4 U website may contain links to third party websites.

We do not have any control over third party websites; hence we are not liable for any damages or loss caused through the use of such websites or services.

Payment

We accept payment via credit card, cash, or direct bank transfer. All credit card payments incur a 1.5% credit card fee.

In evident of a dispute, Clean Pro 4 U shall recover all costs from the customer.

Cancellation fees

Cancellation of any appointments must be at least 4 hours prior to the time of commencement.

A cancellation fee of $55.00 shall be charged.

Changes

We reserve the right to modify or replace these Terms at any time.

If you have any queries or complaints about our Privacy Policy please contact us at:

Clean Pro 4 U

info@cleanpro4u.com.au

+61493449471

Terms and Conditions-Air Conditioner Cleaning

Clean Pro 4 U is not responsible for any pre-existing conditions or conditions that cannot be seen upon visual inspection.

The following is not included:

Any warranty claims shall be lodged with 2 days of completion of the work. Clean Pro 4 U shall not be liable for any claims after this. In the event of a customer complaint, the customer shall give Clean Pro 4 U the opportunity to rectify all work. Clean Pro 4 U shall deny any claims if any rectification is done by the customer or any outside person/contractor.

12-Month Warranty- Mould Free

The indoor Evaporator Coils have a mould free warranty for a minimum period of 12 months on Deep Clean Premium from the Date of Service. Customers must retain their Tax Invoice as proof of purchase to honour any warranty claim.

The following conditions apply:

  1. This warranty will be voided if the warranted equipment is serviced or cleaned by any contractor.
  2. Normal contamination and dirt build up on other parts of the air conditioner are excluded.
  3. This guarantee is transferrable.
  4. Where a claim has been received, we will inspect the unit reclean it. If further diagnosis is required such as lab tests to confirm any non-biological type of mould, then the customer shall be liable for the testing costs.
  5. The guarantee is valid for 12 months from the time of the service. All service must be paid in full.

Warranty Exclusions

The 12-month mould free warranty does not apply to air conditioners in kitchens, beauty salons, tattoo parlours, hairdressers, massage therapy rooms, manufacturing plants, food production areas or bakeries.

Odours

Clean Pro 4 U cannot guarantee against odours reoccurring.

Some common factors for odours are:

In event of odour Clean Pro 4 U recommends having a Deep Clean Premium service.

Terms and Conditions for Pest Control

Pest Control Warranty

The chemicals we use will take up to 6 weeks to take effect. There may be increased number of pests after spray as the chemical forces the pest to come out of hiding spots. Once they absorb the chemical into their bodies and die.

We offer a 12-month warranty with certain limitations. We shall do a spot spray in event a customer files a claim. Proof must be provided, eg. pictures showing pest presence.

Ants

Under General Pest warranty, ants are not covered. However, if ants do come in touch with our chemicals, they will die.